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Cambridge Pixel Customer Login

Customers

Licensing and Support

Curious about our standard licensing terms for products? What kind of support will you receive as a customer? To find out, read the information below and if you have any further questions, please call or email us.

Licensing

Our software is licensed by USB dongle or a licence file associated with a specific PC. Other forms of licensing may be available for certain products and situations, to discuss  these, please email or call us.

1. Development Licences

For development using the SPx library, there is a one-time cost for the development libraries, utilities, documentation, tools and technical support. This only applies when developing new custom applications. View our Developer Tools here

Development Licence Permissions

The SPx Developer's licence permits SPx modules to be used for development purposes. It does not permit the deployment of software that includes SPx capabilities without the purchase, in advance of deployment, of run-time licences.
 

Renewal of Licences

An SPx Development licence includes technical support for a specific time period, normally 12 months. After this time, the support may be renewed.

2. Runtime Licences

Runtime licences are perpetual and are required for deployment of any Cambridge Pixel software applications or customer applications developed using our library.

When is a Runtime Licence Required?

Applications such as SPx Server, SPx Tracker-3D, ASD-100, VSD, RadarWatch, SPx Fusion, SPx Radar Simulator, RDR and RadarView are complete application programs provided by Cambridge Pixel in executable format. These require a runtime licence for each instance of the software that is run.

Where two (or more) instances of the same application are executed on the same computer, two (or more) licences are required.

For custom applications developed with Cambridge Pixel’s SPx Development library, a runtime licence is required for each executable program created by a customer that incorporates (is linked with) SPx modules. The run time licences required depend on the SPx functionality incorporated into the application.

Does the Runtime Licence Expire?

No. The run-time licence is a perpetual licence, which never expires. There is no recurring charge once the initial runtime licence fee is paid. Cambridge Pixel may develop enhancements to the deployed software and these may require additional support or licensing fees.

Licensing Restrictions

Cambridge Pixel may impose restrictions on deployment of run-time licences. These restrictions, if any, may relate to market or geographical limitations for the deployed software. If any such restrictions apply they will be defined by Cambridge Pixel in the 'Special Terms of Use' of the licence and procurement will be viewed as acceptance of those conditions.

Transfer of Runtime Licence

All SPx licences are supplied to a named organisation and site, as indicated in the licence certificate. Please note that the licence is not transferable without the prior written consent of Cambridge Pixel.

3. Software Maintenance Contracts

Customers who hold software maintenance contracts receive regular upgrades, enhancements and support from the Cambridge Pixel Team. Software maintenance is available for all Cambridge Pixel products and extends the warranty period beyond the first 12 months. Customers having maintenance cover take priority for support issues in the engineering department. For support work required without maintenance, Cambridge Pixel will make a one-time charge for the work.

Support, Training and Co-Development


All of the Cambridge Pixel products' prices include 12 months of telephone, email and webchat support. Support is provided directly by experienced developers on our team, and takes priority over internal developments. Our engineers review and discuss any issues raised by our customers weekly.

Support Includes:

Training

Training courses are available and are tailored to the customer’s requirement. These are usually provided at our offices whenever possible, but video training sessions are also available.

Customer-Guided Product Development

Funded or co-funded development services are available (from adding an additional feature, right up to complete application development). Customer guided ‘Product improvements’ are sometimes provided free-of-charge. If you would like to discuss your project requirements, please get in touch by emailing: [email protected]

What do our customers say?

“…The support received from Cambridge Pixel during the development process was second to none." - Warren Whitfield, Software Development Manager, Air Traffic Management Division, Tellumat


“…Cambridge Pixel's engineering team were highly responsive during all phases of the project and contributed to ensuring that we delivered a working solution to our customer on schedule." - Mr Bernard Alhadef, President of SOFRESUD


“… Engineers at Cambridge Pixel were able to customise the software to the specific needs of our clients, e.g. support for SKyVector charts. Thus, we were able to offer our product to a wider range of interested parties.” -Dominik Helff, Managing Director, becker-aero 


"We have worked with Cambridge Pixel for many years and have been impressed by their engineers' sensor expertise and their technical support to us and our integration partners…” - Frank Cobis, Vice President and General Manager of Klein Marine Systems


"…The company's engineers were able to respond quickly to our requirements … providing us in a timely manner with an invaluable tool to support our own software development and significantly accelerate and de-risk our integration activities." - Ken Kirkpatrick, President & CEO, OSI
 

Our products are fully supported by in-house engineers

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