Licensing, Support & Training FAQs

Email [email protected] to request a copy of Cambridge Pixel's licence terms, end user agreement or general terms of use.

For details of support and maintenance agreements, see Licensing and Support.

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Yes. SPx runtime licences are supplied on USB dongles or as licence files tied to a host MAC address. One dongle or licence file can hold licences for different applications and for several instances of the same application, or the licences can be split across several dongles or files.

For example, one dongle or licence file can enable two instances of SPx Server and one instance of SPx Fusion Server, or three separate dongles or licence files can enable one instance each.

• USB dongles: any USB port on the host computer can be used for any dongle. See document reference CP-25-110-13.
• Licence files: each licence file is tied to a host MAC address, and several licence files can use the same MAC address. The MAC address can come from any valid adaptor, including Ethernet, wireless (WLAN and Wi-Fi) and Bluetooth. See document reference CP-25-110-12.

Other licensing schemes are possible; contact Cambridge Pixel for details. See also Licensing and Support.

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No, with one or two exceptions: most Cambridge Pixel products are not subject to UK export control. However, Cambridge Pixel may be unable to supply products to countries that are subject to UK Government sanctions or other special measures.

Cambridge Pixel's hardware and software are designed, developed and made in the UK. Export controls change, so to check a specific product or destination, contact us.

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No. SPx Server and SPx Fusion Server are manufactured in the UK and are not subject to export control, including ITAR.

Export controls change, so to confirm the position for your project, contact us.

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Request the manual for your product with the Request Manual form on the product's page. Existing customers can also email [email protected].

Manuals can be requested this way for products including SPx Server, SPx Radar Simulator, RadarView and the HPx-346.

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Yes. Cambridge Pixel can provide training for any of its products. Email [email protected] with your company name, your country and the product you would like training on.

Looking for software to train radar operators instead? See SPx Radar Trainer and SPx Radar Simulator.

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Cambridge Pixel's pricing is flexible and depends on the customer and the project, so we quote for each enquiry. Use Request a Quote on the product page, or email [email protected] with details of your project; where appropriate, your enquiry may be passed to your local distributor.

Some tools are free downloads: the Radar Coverage Tool, RadarView-240 and the AIS, ADS-B and Navigation Data Monitors (see Tools FAQs).

Cambridge Pixel does not make or sell radars, but its Radar Database can help you compare radar models.

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Yes. Depending on the product, Cambridge Pixel may be able to offer a walk-through demonstration, a trial licence or an equipment loan on request. Use the Book a Demo or Request a Demo button on the product page, or email [email protected].

Some software can be tried free of charge: RadarView-240 displays ASTERIX CAT-240 radar video as a PPI, and the Radar Coverage Tool and the AIS, ADS-B and Navigation Data Monitors are also free downloads.

To discuss your project with an engineer, contact us.

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Every Cambridge Pixel product comes with 12 months of support as standard, including access to software updates. Support gives direct access to Cambridge Pixel's engineers by phone, email or web chat (phone and web chat in normal UK office hours).

Support and maintenance agreements are also available, and for support in your own language you can try your local distributor. The engineering team can help with product support, system design, software development, testing and fault-finding. Existing customers can email [email protected], use the Support page or call +44 1763 852749. Questions before you buy, including technical ones, go to our sales engineers at [email protected].

For details of agreements, see Support and Maintenance and Licensing and Support.

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When you buy SPx software you choose how to receive it: as download links in the Cambridge Pixel customer portal, or on USB or DVD. Installation instructions are in the product manual, which you can request from the product's page; existing customers who need help can email [email protected].

This applies to licensed products such as SPx Server, SPx Radar Simulator and RadarView. Free tools, including RadarView-240, the Radar Coverage Tool and the AIS, ADS-B and Navigation Data Monitors, are downloaded from their product pages (see Tools FAQs). Software updates are included in the 12 months of support that comes with every product; to check you have the latest version, see Software Versions.

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Yes. SPx Radar Trainer is a computer-based training package for marine radar operators, run by course instructors for their students. SPx Radar Simulator generates realistic radar video, tracks, AIS and navigation data in real time, for training operators on radar display systems.

• SPx Radar Trainer mimics a typical small-boat radar display, with controls for range, gain, sea and rain clutter, and North-up, Heading-up and Course-up modes. Its browser-based interface shows a Radar View (PPI), a World View chart and a 3D Ship View. Instructors create and customise scenarios, including weather, fog and time of day; students follow them on their own PCs, for example in a training room. It is designed mainly for skippers of small craft but can also train masters and bridge crews of larger vessels.
• SPx Radar Simulator builds scenarios with moving targets, terrain and sea clutter, and can inject artificial targets into real radar video to test an operator's reactions. With the HPx-310 card, it can drive existing radar display equipment. The United Nations Office on Drugs and Crime uses it to train surveillance operators to spot suspicious vessel traffic.
• SPx Video Simulator simulates surveillance camera video for training camera operators.

Read how the UNODC trains operators with SPx Radar Simulator.

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