Support
Expert technical support for all products
Maintenance
Access to new product updates and features
Warranty
Guaranteed to work as stated or we'll fix it
Training
Courses tailored to customer requirements
12 months of support, maintenance and warranty with the option to extend.
"We have worked with Cambridge Pixel for many years and have been impressed by their engineers' sensor expertise and their technical support to us and our integration partners."
Frank Cobis, Vice President and General Manager of Klein Marine Systems
Support
For all products, we include 12 months of engineer-to-engineer support, available by phone, email and web chat.
Support is provided by highly qualified and experienced engineers with a deep understanding of radar-based systems and software.
Our support covers everything from initial system design through to configuration, testing and fault-finding.
Maintenance
We provide frequent updates to our software products to include new features and improvements to the performance, stability and user experience.
12-month access to the latest updates is included. End-users can be notified of updates by registering their products. The latest version numbers can be found here.
Warranty
For all products, we include our standard 12-month warranty to provide assurance that our products will work as expected.
In most cases, this covers providing comprehensive advice on the correct setup and integration of our products, and also fixing any issues in the rare occurrence that an error should occur.
"The support received from Cambridge Pixel during the development process was second to none."
Warren Whitfield, Software Development Manager, Air Traffic Management Division, Tellumat
Renewal / Option to Extend
Customers will be contacted to confirm if they wish to renew their support and maintenance access. Renewal costs will be quoted in accordance with the products that the customer needs to be supported.
For developers, this means continuity of access to our in-house engineering expertise, providing invaluable software advice and problem-solving assistance.
For deployed systems, renewed support and maintenance mean that you receive optimised software in its latest version, benefit from improvements in capability, and continued support for new operating systems, drivers, and security-related issues.
What's Included?
- New software releases (typically several per year)
- Support for new operating systems or compiler versions
- Continuity of support for older platforms and compilers
- Performance improvements and optimisations
- Guidance on software architecture and bug fixes
- Direct access to experts who can help with bespoke development queries
- Help with testing and deployment of software
- Priority access to paid-for non-recurring engineering work to be carried out by our in-house team
"Cambridge Pixel's engineering team were highly responsive during all phases of the project and contributed to ensuring that we delivered a working solution to our customer on schedule."
Mr Bernard Alhadef, President of SOFRESUD
Required Support
Annual Support and Maintenance package renewals are required for:
- ASD-100 and ASD-View
- AVx Video Link
- GPS Assist
- Maritime Display Framework
- RadarView
- RadarVision
- RadarWatch
- RDR Data Recorder
- SPx Alarm Server
- SPx Camera Manager
- SPx Development
- SPx Fusion Server
- SPx Monitor
- SPx Radar Simulator and SPx Video Simulator
- SPx Radar Web Server
- SPx Server
- SPx Tracker-3D and SPx Viewer-3D
- VSD
Continuity of Service
When purchasing mission-critical products, customers rightly want to know that their support will continue for the lifespan of the products. Cambridge Pixel has a number of advantages that can provide long-term reassurance of stability and continued support.
- Cambridge Pixel uses an independently assessed Quality Management System, the British Standards Institution (BSI) ISO 9001:2015. This provides evidence of our ability to consistently provide products and services that meet the needs of customers and other relevant stakeholders.
- Our long business history, top management team and frequent publication of recent case studies, provides evidence of our stability.
- Our company uses an employee-owned model that significantly reduces the risk of takeover or poor management.
"Engineers at Cambridge Pixel were able to customise the software to the specific needs of our clients, e.g. support for SKyVector charts. Thus, we were able to offer our product to a wider range of interested parties."
Dominik Helff, Managing Director, Becker-aero
Training
Training courses are available and are tailored to the customer’s requirement. These are usually provided at our offices whenever possible, but video training sessions are also available.
On-site Support
Our support package does not include on-site support as standard but our engineers do travel internationally and on-site visits by our engineers may be included for specific projects.
Customer-Guided Product Development
Funded or co-funded development services are available (from adding an additional feature, right up to complete application development). Customer guided ‘Product improvements’ are sometimes provided free-of-charge. If you would like to discuss your project requirements, please get in touch by emailing: [email protected]
"The company's engineers were able to respond quickly to our requirements ... providing us in a timely manner with an invaluable tool to support our own software development and significantly accelerate and de-risk our integration activities."
Ken Kirkpatrick, President & CEO, OSI
